If you are no longer able to proceed with the QEAC certification exam, you may apply for a refund. To do so, please put your request in writing to PIER at email@example.com and include the following information:
- Your full name
- Your username (PIER account registration email address)
- QEAC receipt number (if known)
IMPORTANT: You will be subject to an administration fee of Au$50. This will be deducted from the amount that you paid for the QEAC certification exam fee.
** PLEASE NOTE** For any purchases of the EATC e-book package, there are no refunds on the e-book portion of the cost. Refunds will only be processed on the examination fee itself.
Any refund requests received by PIER will be processed within 7 business days of receipt. Refunds can only be issued up to twelve (12) months after the initial payment. The monies will be refunded to the credit card that was used to make payment. It may take several days for the amount to reach your account. Please allow for this time before contacting PIER for a status update.
If your QEAC certification exam booking is cancelled by PIER, the cost of your QEAC certification exam fee will be refunded in full. PIER reserves the right to cancel exam bookings at any time.
Please note that it is not necessary to apply for a refund of your QEAC certification exam fee if you simply wish to defer your examination. You may postpone your examination for a reasonable amount of time at PIER's discretion.